+ What are your cancellation policies?

BY CONFIRMING THE RESERVATION, THE GUEST AGREES TO THE FOLLOWING CANCELLATION POLICIES, WITHOUT EXCEPTIONS

• No penalties if you cancel or make any change, 15 days prior to the date of your check-in.

• 1 day penalty if you cancel 14 days prior, or less, to the date of your check-in.

• $100 USD penalty in case you reduce the length of your stay 14 days prior, or less, to the date of your check-in.

• Full lodging penalty for a no-show on date of your check-in or if you cancel the same day of the arrival.

• We are committed with providing you with an exceptional accommodation experience. To make sure we can fulfill our commitment, we reserve the right to cancel or relocate a reservation, due a matter of extreme urgency related to the property or facilities, in order to ensure our guests and staff safety, comfort and integrity.

• If we don't have a valid form of payment we will proceed to cancel your reservation.

Please consider the following:

• We do not accept changes or cancellation requests by phone, SMS, WhatsApp or any other method that is not via email to hola@ignacia.mx

• The amounts charged as cancellation penalties will not be considered as credit for future accommodations.

• In case of early departure, the total amount of your stay will be charged and there will be no refund or credit offered.

• If you booked on a website other than the hotel’s and need to make a change to your reservation please go through the booking agent/website that you made the initial reservation with to request changes.

  
  

+ What are your cancellation policies for Buyouts?

BY CONFIRMING THE RESERVATION, THE GUEST AGREES TO THE FOLLOWING CANCELLATION POLICIES, WITHOUT EXCEPTIONS

• No penalties if you cancel or make any change, 60 days prior to the date of your check-in.

• 1 day penalty at each room if you cancel 59 days prior, or less, to the date of your check-in.

• Full lodging penalty for a no-show on date of your check-in or if you cancel the same day of the arrival.

Due our cancellation policies for buyouts, we charge the first night of lodging in advance 59 days prior the check in date. The rest of the lodging and incidentials are billed 24 hours before the check out.

+ What are your cancellation policies for Non Refundable Rates?

Non-refundable rates are charged at the time of booking. **The amounts charged as non refundable rates will not be considered as credit for future accommodations. We can not make any refunds or any kind of exception for policies, please don't insist. **

+ Do you allow children?

We welcome children 12 years and older. Please pay close attention to this policy: If you ignore or decide to disregard this policy and arrive with a child under 12 years of age, we reserve the right to cancel your reservation without refund.

+ Do you offer transportation service from the airport?

We can provide you transportation service from and to Mexico City International Airport (Benito Juárez). Our fee is $55 USD.

Our private driver will wait for you at the meeting point for 90 minutes after the scheduled arrival of your flight. That is enough time for you to clear customs and claim your luggage.

Please, let us know if theres any changes with your flight itinerary before boarding so we can coordinate with the driver if necessary. In case of a no show in the 90 min frame after your scheduled landing, we'll charge the amount of $25 USD as a pick up overtime for every 30 extra minutes of waiting

In case you need to cancel your confirmed transportation service, 24 hours notice is required or the full charge for the service will be made.

+ When do you charge the amount for my stay?

All normal bookings will be billed up to 24 hours before your check out. Non-refundable rates are charged at the time of booking.

All of the amounts will be charged to the credit card on file. If you would like to arrange an alternative form of payment for your remaining balance i.e. a different credit card please present it at check in.

Due our cancellation policies, we charge the first night of lodging in advance 14 days prior the check in date. The rest of the lodging and incidentials are billed 24 hours before the check out.

Due our cancellation policies for buyouts, we charge the first night of lodging in advance 59 days prior the check in date. The rest of the lodging and incidentials are billed 24 hours before the check out.

Please note that a 5% service charge will also be applied to your total bill on check out. If you would like to leave anything extra, please de so at Front Desk. This is split among the whole team (those you see, and those you don't)

If we don't have a valid form of payment we will proceed to cancel your reservation.

+ What ID do I need to show at check-in?

All foreign guests will be asked to show their passports. For Mexican guests, we require any kind of valid, official ID.

+ When are check-in and check-out times?

Check-in is at 3 PM and check-out is at noon.

+ Do you allow smoking on property?

We provide a smoke-free establishment including in our suites, common areas, terraces and patio (including vape devices). Any type of violation of this policy will be subject to a mandatory cleaning penalty of $150 USD without exception.

+ Do you have facilities for disabled people?

No, the building consists in 2 floors, each one accessible only through stairs. We do not have elevators.

+ Do you have onsite parking?

We offer limited parking at the hotel, if you wish to use it please check availability beforehand. The cost is US$45 per day.

+ Are pets allowed?

No, pets are not allowed. But for a best-in-show dog run visit the close by parque Mexico.

+ What amenities are in your guest rooms?

Amenities include: separate Wi-Fi network in each room, handcrafted water bottles by Casa del Agua, Nespresso coffee maker, Loredana toiletries, bathrobes, slippers, hair dryer, Bose Bluetooth audio, a Netflix account activated in your room's RokuTv, local Totalplay TV, extra blankets & pillows, and a digital safe box.

+ Do you offer room service?

Due to the design characteristics of our rooms, we can only offer room service to guests staying at Master Suite, Balcón 1, Balcón 2, Terraza 1 and Terraza 2.

+ Can I bring my own drinks?

Outside alcoholic beverages are not allowed in any facilities of the property. Any type of violation of this policy will be subject to a mandatory corkage fee of $50 USD without exception. Note cocktail hour is at 5pm everyday and we have a well stocked honor bar available 7-10pm.

+ Do you have a drug policy?

The use of any type of narcotic drug is forbidden inside the establishment.

+ Who was Ignacia?

Ignacia was born around 1914 in Guerrero, from where she arrived in Mexico City in the late 20s to work in the old estate house. She first helped with the cleaning, then caring for the children, eventually becoming the head housekeeper until the year 2000, at which time she moved with the family that she worked for, for so many years, to an apartment in the south part of the city.

Ignacia was devoted to her work; she became an integral part of home and her imprint can still be felt. Like a Pita Amor character, Ignacia enjoyed the house as if it were her own, and in the end it practically was. She knew every corner and managed the home with great care and discipline. She planted two trees in the garden which she crossed thousands of times on the way to her room.

+ Tell me about the neighborhood.

Colonia Roma, a Mexico City classic, has been the protagonist of the capitol’s history since it was founded in the late XIX century. The neoclassical architecture, art nouveau, art deco, and contemporary buildings, blend well together in this neighborhood that has experienced a rebirth and now breathes a cultural effervescence like never before. Every resident, street, and house are part of this radical change, making Colonia Roma a fundamental part of the heart of Mexico City.

+ What efforts do you make to operate an environmentally responsible business?

At Ignacia Guest House we are committed to conserve the environment to maintain biodiversity, sustainability and the balance of nature. Therefore, we have installed solar panels that produce most of the electrical energy consumed at the property, preventing that 3.8 tons of CO2 to enter the atmosphere every year (the equivalent of planting up to eighty five trees per year). Also, the panels reduce fossil fuel consumption in bathrooms and kitchen up to 60%.

The ingredients we use to prepare food and beverages (fruits, vegetables, legumes, coffee, eggs, dairy, tortillas, bread) come from small local producers, which guarantees their freshness and quality, as well as fair trade.

Loredana is a mexican company responsible for the toiletries that you will find in all our suites. These are natural products, free of animal cruelty and friendly to the environment. All are made with natural and organic ingredients, so they are free of parabens, sulfates and EDTA.

In every suite you will find water bottles courtesy of Casa del Agua, a mexican company that processes water with the highest purification standard in the market, through a process of triple filtration, evaporation and condensation that makes it 100% pure. Additionally, water is harmonized with intention, through a process of flow forms, light, and music. We use only glass bottles, so we do not contribute to the generation of plastic waste.

The cleaning products we use at Ignacia Guest House are Corpo Citrik, a mexican company that manufactures all its products with biodegradable citric extracts, without chemicals, abrasives or irritants, as well as producing low foam to promote water saving. Kosher certified.